Shipping Policy

Processing Time: 

The processing time begins from the date you place an order. It usually takes 1-2 business days to process your order.

Shipping Time:  

After confirming the order, please allow us to send your order within 3-5 business days in the United States.

Shipping Cost:

We charge a flat rate of $10.84 (incl. tax) on all orders.

Track Order:  

You will receive an email confirmation, including the tracking number, once your order has shipped. Please note that, in some cases, there might be a delay between shipment updates.


Aqua-Rex won’t collect any sales tax or VAT(Valued Additional Tax) from customers.

Change of Delivery Address: We can’t change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 1 day of placing your order at

Order Cancellations: You can only cancel your order when it has yet to be shipped. Any order shipped out can only be received and then sent back to us with cancellation reasons. Typically, you have 24 hours to cancel an order for a full refund. Please review our refund policy.

Parcels Damaged In Transit: If you find a parcel damaged in transit, send us a photo to for our evaluation and necessary action.

If there is any damage to the items you ordered on delivery, you must contact us within 100 days of receiving your order.

For Further Inquiries:  

Address: 3301 Spring Mountain Rd. Ste. 18, Las Vegas, NV 89102

Phone: (702) 540-8954