At Aqua-Rex, we strive to provide our customers with the best possible experience when shopping with us. We understand that sometimes, items may not meet your expectations, and we want to make sure you are completely satisfied with your purchase.
That’s why we offer a straightforward refund policy, as follows:
Eligibility for Refunds: We offer refunds on all of our Aqua Rex Water Conditioning systems.
To be eligible for a refund, the return request must be initiated within 100 days from delivery date, with order number or copy of receipt. Contact us at info@aqua-rex.com before making a return or ship to return address.
Refund Process: To initiate the refund process, please contact our customer service team at info@aqua-rex.com We will provide you with a return shipping label and instructions on how to return the item. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original method of payment.
Shipping Costs: FREE SHIPPING ON ALL PRODUCTS
Refunds Processing Time: Refunds may take up to 7-14 business days to process, depending on your original method of payment and your financial institution.
For further inquiries:
If you have any further questions, please contact our customer services at:
Address: 3301 Spring Mountain Rd. Ste. 18, Las Vegas, NV 89102
Phone: (702) 304-2170
Email: info@aqua-rex.com
